Easy Return & Refund Policy – 30 Days

At americana jacket, we are committed to your satisfaction and want to make your shopping experience seamless. If you ever receive a product that doesn’t meet your expectations or has any issues — such as a difference in design, color, or size from what you saw on our website — we’re here to help.

If you choose to receive a refund, the amount will be credited back to your original payment method. You can initiate your refund by sending an email to info@americanajacket.com. Before proceeding, please read the following guidelines.

Refund Guidelines

• The product must be in its original condition with packaging and tags attached.

• If the item is defective or damaged during transit, we require you to provide clear images of the damaged product with its tags visible.

• If the original tags or packaging are missing, we will not be able to issue a refund.

• Products that have been damaged or excessively used by the customer will not be considered for a refund.

• Customized items and custom orders are non-refundable and non-exchangeable.

Information Required for Refund

To process your refund, please provide us with:

• Your order number

• Photos of the damaged item

• Any other relevant information about the product that may help us understand the potential defect

Timeframe

Please complete these steps within seven business days of receiving the product so we can assist you promptly. If you contact us after this timeframe, we will not be able to accommodate your return or exchange request. Once we receive your photos and information, we will process your request within 30 days. Rest assured, your satisfaction is our top priority.

Order Exchange

You may exchange or return any item purchased from americana jacket in the following circumstances:

• The product is in original condition with packaging and tags attached

• The fit is not accurate (runs too big or too small)

• The item is defective or damaged during transit (images with original tags required)

• The received item is different from what was ordered (images with original tags required)

Cancellation of Order

You may request cancellation of your order within one (1) day of placing it, provided the order has not yet been shipped. If you fail to cancel within this timeframe, a flat deduction of 25% from the total order amount will apply.

Postage and Packaging

Our free shipping is offered at our own cost. We do not provide shipping labels to customers wishing to return their item(s).

Restocking Fee & Customs Duties

Each country has its own customs, duties, laws, and regulations. For the buyer’s convenience, we mark all shipments as “Free Shipping” and send them as a gift to help minimize customs duties. However, please note:

• The item is not free, nor is the parcel being shipped at no cost.

• If your state or country charges any customs duties on the parcel, the buyer (not the seller) is liable to pay all such duties.

Restocking Fee Explained
A restocking fee is a charge applied when merchandise is returned. Restocking covers the cost of repackaging and reshipping. The amount of the restocking fee depends on the product’s size, type, and weight.